1 What You're Paying For
When you engage The Orange Media, your payment covers our professional PR and communications work strategy, content development, media pitching, wire distribution, outreach, follow-up, and campaign coordination. It does not, unless specifically stated in your proposal or invoice, guarantee a specific editorial outcome. We work with independent publications, journalists, editors, and platforms whose final decisions are outside our control.
2 How Wire Distribution & Story Pickup Works
As part of most of our packages, your story is submitted through a press wire for distribution. Once submitted, whether and where individual publications pick up and publish your story is entirely at that publication's own editorial discretion. This is standard across the PR industry and applies to every wire-distributed campaign, ours included. We do not control, and cannot guarantee, which specific publications choose to run a wire-distributed story, or when.
Delivery commitments: Where your proposal or invoice states a specific minimum-delivery commitment (for example, a minimum number of live publications within a defined window), that commitment is what we work toward and stand behind see Section 4, Cancellations, below.
3 No Refund for Third-Party Editorial Decisions
Because publication decisions sit with independent third parties, a refund does not automatically become due simply because:
- A story is not picked up by a particular publication, or is picked up by fewer outlets than expected from the wire;
- A journalist or editor doesn't respond, or a publication changes its editorial requirements;
- A podcast, magazine feature, or influencer collaboration is declined or postponed;
- A publication's ownership, policy, or availability changes after your campaign begins;
- Your content is published later than expected, or is later modified or removed by the publishing platform itself;
- You're unhappy with an editorial decision made independently by a third party.
4 Cancellations
- Before we begin work: Cancel before drafting or outreach has started, and you're eligible for a refund, less a booking/processing fee as set out in your invoice.
- After work begins: Once we've started strategy, writing, or outreach work, that portion of your fee is non-refundable, as it reflects work and costs already incurred.
- Change of mind: We're not able to offer refunds simply because you've changed your marketing strategy, decided you no longer want the campaign, or would have preferred a different publication in hindsight.
- Delays on your end: If a delay or shortfall is caused by late inputs, approvals, images, or information from your side, this does not entitle you to a refund. Timelines depend on receiving what we need from you on schedule.
5 Requesting a Refund
To request a refund, email us at [email protected] with your order details, the specific issue, and what was promised versus delivered in your proposal or invoice. We'll review and respond within 48 business days.
6 Your Legal Rights
Nothing in this policy limits any refund, compensation, or remedy you're entitled to under Indian consumer protection law, including the Consumer Protection Act, 2019, or under any order of a competent consumer forum or court.
7 Chargebacks & Payment Disputes
If you have concerns about a payment, please contact us first at [email protected] so we can resolve it directly. Chargebacks initiated without first raising the issue with us — where work has already begun or been delivered will be contested with evidence of the services provided. This doesn't affect your right to use any legitimate payment-dispute process available to you by law.